Casa Madridista (“we”, “our”, or “the app”) is the official Real Madrid fan club app. This page explains how you can request that your Casa Madridista account and associated data are deleted. This information is provided in line with Google Play’s requirements and our Privacy Policy.
Follow these steps to request deletion of your Casa Madridista account and associated data:
Send an email from the email address linked to your Casa Madridista account to:
Email: Contact@casamadridista.com
Subject line (recommended): “Request to delete my Casa Madridista account and data”
To process your request, please include:
When you request account and data deletion, Casa Madridista will delete or irreversibly anonymise the following data that we hold:
| Category | Examples of data deleted |
|---|---|
| Account information | Name, email address, username, password (hashed), profile picture/avatar, and account data received from Sign in with Google (email, name, profile picture) if you used that option |
| Contact and address | Billing address, shipping address, phone number |
| Membership and app usage | Subscription tier, membership status, preferences (including language preference), engagement history |
| Wallet and donations | In-app wallet balance and transaction history, donation history and campaign contributions linked to your account |
| Contact form and support | Messages or inquiries you submitted via our contact form that we hold |
| App-stored data | Authentication tokens (including those managed by Supabase), cached user data, and other data we store on our systems that is linked to your account |
We will also instruct our systems to remove or anonymise your data from our active and backup systems within the 30-day period, except where retention is required by law (see below).
We may keep certain data for longer only when we are required or permitted by law. This may include:
| Reason | What we may keep | Typical retention |
|---|---|---|
| Legal / regulatory | Data needed for tax, fraud prevention, legal claims, or regulatory requests | As required by applicable law (often several years) |
| Dispute resolution | Records related to disputes, refunds, or complaints | As long as necessary to resolve the matter and as required by law |
| Security / fraud | Logs or records needed to investigate or prevent abuse or fraud | As required by law or our security policies |
Any such data will be kept only for the minimum period required and will not be used for marketing or general app operations.
Some of your data is also processed by third-party services. Casa Madridista will delete or anonymise the data we hold, but the following may retain their own copies according to their policies:
| Third party | What they may retain | What you can do |
|---|---|---|
| Stripe | Payment and transaction data | See Stripe Privacy Policy and their data deletion options |
| PayPal | Payment and transaction data | See PayPal Privacy Policy and account closure options |
| RevenueCat | Subscription and purchase history | See RevenueCat Privacy Policy |
| If you used Sign in with Google: sign-in and account data held by Google | See Google Privacy Policy; you can manage or delete your Google account data in your Google account settings | |
| Supabase | Authentication and user data we store with Supabase (we delete this when we delete your account); Supabase may retain backups per their policy | See Supabase Privacy Policy; we remove your data from our Supabase project as part of account deletion |
| Google Play | Purchase and subscription records | Managed via your Google account and Google Play settings |
We recommend reviewing these services’ privacy policies if you want to request deletion or limit data held by them.
For any questions about account or data deletion, or about how Casa Madridista handles your data:
This page was last updated: February 2026.
